Staff training yields productivity

Staff training yields productivity

Evidence has shown that organisations that invests in effective staff training and development tend to achieve both short and long term benefits.

By MURIITHI NDEGWA

While it’s easy to view investment in employee development as a cost centre, statistics show that the benefits a company can accrue from a skilled manager are wide-reaching when considered wisely. There is indeed evidence that organisations investing in effective staff training and development tend to achieve both short and long term benefits.

Productivity and customer satisfaction

Training increases overall customer satisfaction because of professional service delivery by the staff, which can only be achieved through targeted customer service training.

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