By JAMES RATEMO
Cutting cost of operation and enhancing customer satisfaction are key aspects every company strives to realise in order to remain competitive and profitable. Riding on the Lean Six Sigma (LSS) methodology, the National Bank of Kenya is transforming its processes to better satisfy clients and enhance employees’ experience.
Mr Thomas Gachie, Director, Operations Division at National Bank says the financial institution adopted the globally acclaimed business principle to “provide distinctive client service.” He notes that the bank has never regretted the 2014 decision to go for Lean Six Sigma training offered locally by the Kenya Institute of Management (KIM) in collaboration with Institute of Lean Six Sigma Professionals. “We have attained a faster turnaround time in most of our services. Our account opening now takes three days from one month,” says Gachie.Read More