I will have one LESS

I will have one LESS

This is a good rule to employ. Don’t be that person closing the party at 4am in the morning when the cleaners are coming in.

By DEREK BBANGA

I will be the first to admit that a little alcohol in the system makes for an honest, wittier, more stimulating conversation but in business, take your cues from your company culture and the behaviour of your co-workers. Observe if successful employees and managers drink at company events.

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BAD BOSS phenomenon

BAD BOSS phenomenon

Creating a compelling place for employees to work is a critical success factor for a business.

By MIRIAM M. CHEGE

Research indicates that the biggest determinant of how satisfied, committed and engaged people are at work is the immediate supervisor. An interesting observation is the correlation between employee satisfaction and customer satisfaction and ultimately revenue regeneration plus profits. This employee-customer-profit model has been deployed in turning around companies such as Sears, a merchandising group in America.

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Keep it NATURAL

Keep it NATURAL

Michelle Ntalami, CEO and Founder, Marini Naturals has developed products to cater for women with natural hair. She has managed to create, grow and build the brand in Kenya, Africa and beyond.

By MURUGI NDWIGA

What made you venture into the world of entrepreneurship?

From my childhood, I have always been fascinated by the idea of creating things from scratch. I have never been so great at following the norm. My inquisitive and creative mind questions everything. So naturally, I feel drawn to business as I get to create things from the very beginning, determine its journey, and literally my own success. It fascinates me.

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Five ways to take charge of your life

Five ways to take charge of your life

By JOYCE KADUKI

Every once in a while, we get to a point where we feel as if we are losing control of demands in our lives. Sometimes, it seems someone has taken over the driver’s seat, and we are right at the back, looking on helplessly at the speed and direction our lives are taking, yet being unable to do anything about it. It is a moment of powerlessness where we operate in reactive mode.

A situation like that is not sustainable. The question is, how does one end up there? Even more important, what should one do to retain or regain control of their life?

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How to execute a new strategy

How to execute a new strategy

By FRANCIS FONDO

Even at this day and age, many organisations view the launch of a strategic plan as an end to itself. There is normally pomp and celebrations during the launch where the full board, management and staff including, shareholders are in attendance. After the celebrations, everything is left to management to implement. Everyone else retreats to their cocoon hoping results will flow automatically.

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Farming for the future

Farming for the future

For there to be advancement in farming, African farmers will have to embrace technology which will improve efficiencies.

By FRANCOIS VAN DYK

In a world obsessed with anything from the latest gossip on the Kardashians right through to Pokemon Go, it is very easy to forget the basics of human needs. Bread, vegetables, meat, sugar, milk, in fact whatever suits our taste, is something we get from the corner shop. We complain when prices rise, the kids refuse to eat their broccoli, we enjoy a nice steak now and again but it has become something we take for granted.

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The missing link to delighting your customers

The missing link to delighting your customers

VoC program can build closer connections with customers by giving them what they need, how they need it.

By ANGELA RARIEYA

 Be bold! Be brave! Be heard in the boardroom this year! Might a Voice of the Customer (VoC) program be the missing link to making delightful experiences for your customers a reality in your business?

Simply put, VoC refers to feedback customers give a business with regard to their experiences with the company’s products and/or services. This becomes invaluable data for businesses in helping them bridge the gap between customer expectations and actual experiences with their brands.

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Off to save lives

Off to save lives

Death and disability from severe injuries can be avoided if the right care is provided quickly.

By TABITHA AREBA

World War II gave birth to the concept of emergency air evacuation, a mission that lowers morbidity and mortality rates due to the speedy movement of patients to hospitals coupled with timely management and proper handling of patients.Since then, air ambulance service has become an essential component of the health care system which when utilised appropriately saves lives and reduces the cost of health care.

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Expect a better business environment in 2016

Expect a better business environment in 2016

By GILBERT NGANGA

When President Uhuru Kenyatta officially commissioned the KSh4.8 billion English Point Marina on January 12, many investors and analysts saw it as a signal that Kenya’s tourism sector was on the verge of gaining back its lost glory.

It would not have come at a better time than the beginning of the year when investors are looking for clues on the direction the Kenyan economy will take in 2016.

The magnitude of the project — a luxury yatch facility — not only puts Kenya squarely on the global tourism map, but also is a sign that investors are keen to pump in billions of dollars into the country.

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Capitalise on data for productivity

Capitalise on data for productivity

Smart interpretation of data is fast becoming a necessity. The onus is now on companies to leverage on this initiative to realise greater productivity.

By AUGUSTINE OMONDI

Various business organisations and small and medium enterprises across the world in various sectors are increasingly approaching the businesses from a customer-centric perspective, amassing infinite quantities of customer intelligence in the process. But harnessing this data deluge has been a huge challenge. Everyone is aware that big data brings excitement to the organisations but again not everyone is aware that big data sometimes fails to deliver the big insights that were hoped for. Rarely do firms tackle this topic. It would be of a massive benefit to identify a correlation that exist between the big data and the overall corporate performance, the kind of capabilities and investments needed, impact at stake and the most vital levers.

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