The culture of agility and staying ahead

The culture of agility and staying ahead

Companies that empower their workforce – by helping them plan for the unknown, mitigate risk and thrive at work – will be more successful in building a responsive and successful organisation.

By STACY BRONSTEIN

As competition for talent continues to rise and business models are disrupted by technology and socio-demographic shifts, organisations are still taking an evolutionary approach to their talent strategies in the face of revolutionary changes. According to Mercer’s 2017 Global Talent Trends Study, nearly all organisations globally (93 per cent) report they are planning to redesign their structure in the next two years.

Read More

BAD BOSS phenomenon

BAD BOSS phenomenon

Creating a compelling place for employees to work is a critical success factor for a business.

By MIRIAM M. CHEGE

Research indicates that the biggest determinant of how satisfied, committed and engaged people are at work is the immediate supervisor. An interesting observation is the correlation between employee satisfaction and customer satisfaction and ultimately revenue regeneration plus profits. This employee-customer-profit model has been deployed in turning around companies such as Sears, a merchandising group in America.

Read More

The value of innovative thinking

The value of innovative thinking

BY LIZZ WAMBUA

Innovative thinking is an ongoing process that involves use of internal and external data to find and develop unique opportunities and ensure creativity and innovation for superior performance. Today’s business environment is so dynamic and highly competitive since competition has gone global. Therefore, corporate strategies must go beyond the borders of nations and markets. Unique business insights and opportunities must be developed and applied to create the firm’s competitive advantage. A journal article “Strategic Thinking: 11 Critical Skills Needed” by J. Glenn Ebersole states that the greatest and most successful organisations in the world, over many years and decades, would think ahead and encourage great strategic thinking at least somewhere in their business plans. The following are some of the factors that highlight the value of innovation and strategic thinking.

Read More

How your body COMMUNICATES

How your body COMMUNICATES

Talking to people with arms folded gives the impression that you are bored, disinterested or uncomfortable and is a major closed gesture. 

By DEREK BBANGA

Body language is crucial in creating a positive impression and achieving your business goals. Additionally, being able to read the body language of others is an advantage. We reveal a lot about our attitudes, emotions and motives by the way we hold our bodies.

Read More

Keep it NATURAL

Keep it NATURAL

Michelle Ntalami, CEO and Founder, Marini Naturals has developed products to cater for women with natural hair. She has managed to create, grow and build the brand in Kenya, Africa and beyond.

By MURUGI NDWIGA

What made you venture into the world of entrepreneurship?

From my childhood, I have always been fascinated by the idea of creating things from scratch. I have never been so great at following the norm. My inquisitive and creative mind questions everything. So naturally, I feel drawn to business as I get to create things from the very beginning, determine its journey, and literally my own success. It fascinates me.

Read More

How to execute a new strategy

How to execute a new strategy

By FRANCIS FONDO

Even at this day and age, many organisations view the launch of a strategic plan as an end to itself. There is normally pomp and celebrations during the launch where the full board, management and staff including, shareholders are in attendance. After the celebrations, everything is left to management to implement. Everyone else retreats to their cocoon hoping results will flow automatically.

Read More

The missing link to delighting your customers

The missing link to delighting your customers

VoC program can build closer connections with customers by giving them what they need, how they need it.

By ANGELA RARIEYA

 Be bold! Be brave! Be heard in the boardroom this year! Might a Voice of the Customer (VoC) program be the missing link to making delightful experiences for your customers a reality in your business?

Simply put, VoC refers to feedback customers give a business with regard to their experiences with the company’s products and/or services. This becomes invaluable data for businesses in helping them bridge the gap between customer expectations and actual experiences with their brands.

Read More

Africa gets better for investors

Africa gets better for investors

Increased linkages between African countries is one of the key trends to watch in 2016.

By GEORGE OTIENO

As 2016 begins to unfold, it is an opportune moment to look back and reflect on gains made and challenges faced in 2015. The key question is – what drove business in 2015? The answer is based on the specific sector, but setting aside this detail, there were general trends that broadly impacted on trade and investments in Kenya. I will focus on trends in governance, infrastructure and security as these underpin both trade and investment growth in any country as well as on public and private sector trends and observations.

Read More

There is need to protect your intellectual property

There is need to protect your intellectual property

IP can be immensely valuable to its owners and the economy at large if well protected and harnessed.

By COSMAS MOTANGI

Early 2015, Weetabix Limited published a notice in the media telling all dealers to sell their stocks of Multibix biscuits by May 30, 2015 or risk being jailed.

“This is to notify all members of the public that by a settlement between Weetabix Limited and Manji Food Industries Limited, it has been agreed that any person found stocking or promoting the biscuit product Multibix shall be liable for contempt of court,” the notice read in part.

Read More

Capitalise on data for productivity

Capitalise on data for productivity

Smart interpretation of data is fast becoming a necessity. The onus is now on companies to leverage on this initiative to realise greater productivity.

By AUGUSTINE OMONDI

Various business organisations and small and medium enterprises across the world in various sectors are increasingly approaching the businesses from a customer-centric perspective, amassing infinite quantities of customer intelligence in the process. But harnessing this data deluge has been a huge challenge. Everyone is aware that big data brings excitement to the organisations but again not everyone is aware that big data sometimes fails to deliver the big insights that were hoped for. Rarely do firms tackle this topic. It would be of a massive benefit to identify a correlation that exist between the big data and the overall corporate performance, the kind of capabilities and investments needed, impact at stake and the most vital levers.

Read More