Real estate ready for tech disruption but mindsets need to shift

Real estate ready for tech disruption but mindsets need to shift

In building and construction, the tide of change driven by innovation has been slowly permeating the fastest growing industry in the country.

By KEN MACHARIA

While most major sectors of the economy have experienced significant disruption occasioned by technology and new platforms, the construction and real estate sector has been slow to adapt to new innovative technologies, not just in Kenya, but globally.

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Why attitude is key in customer service

Why attitude is key in customer service

Attitude change can only come from the individual and is not transferrable, a process whose outcome is not contained in a technical or professional manual or work instructions

By CAROLYNE GATHURU

In many organisations, staff that directly deal with customers either face-to-face or on telephone, are commonly referred to as ‘customer service’ staff. But who really are customer service staff, and are the qualities sought after for these positions applicable to the wider organisation?

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