The future of work is here

The future of work is here

The ‘workforce’ of the future will include Artificial Intelligence, freelancers and even crowd-sourcing. Artifical Intelligence will do most of the ‘heavy-lifting’ or repetitive tasks, enabling human employees to operate more productively. 

By FRANCOIS VAN DYK

“Education is the passport to the future, for tomorrow belongs to those who prepare for it today.” – Malcolm X

I have always been a bit of a science-fiction fan. Certainly not one of those that get dressed up for comic conventions like The Big Bang Theory’s nerdy scientists Leonard, Sheldon, Wolowitz and Raj but a sci-fi fan nonetheless.

Read More

The value of innovative thinking

The value of innovative thinking

BY LIZZ WAMBUA

Innovative thinking is an ongoing process that involves use of internal and external data to find and develop unique opportunities and ensure creativity and innovation for superior performance. Today’s business environment is so dynamic and highly competitive since competition has gone global. Therefore, corporate strategies must go beyond the borders of nations and markets. Unique business insights and opportunities must be developed and applied to create the firm’s competitive advantage. A journal article “Strategic Thinking: 11 Critical Skills Needed” by J. Glenn Ebersole states that the greatest and most successful organisations in the world, over many years and decades, would think ahead and encourage great strategic thinking at least somewhere in their business plans. The following are some of the factors that highlight the value of innovation and strategic thinking.

Read More

How to execute a new strategy

How to execute a new strategy

By FRANCIS FONDO

Even at this day and age, many organisations view the launch of a strategic plan as an end to itself. There is normally pomp and celebrations during the launch where the full board, management and staff including, shareholders are in attendance. After the celebrations, everything is left to management to implement. Everyone else retreats to their cocoon hoping results will flow automatically.

Read More

Off to save lives

Off to save lives

Death and disability from severe injuries can be avoided if the right care is provided quickly.

By TABITHA AREBA

World War II gave birth to the concept of emergency air evacuation, a mission that lowers morbidity and mortality rates due to the speedy movement of patients to hospitals coupled with timely management and proper handling of patients.Since then, air ambulance service has become an essential component of the health care system which when utilised appropriately saves lives and reduces the cost of health care.

Read More

How to achieve operational excellence

How to achieve operational excellence

The company should ensure that the individual leadership, commitment and support are given by the senior executive and by all members of the management team

By VAF MEITE

In today’s world, an economy with fewer trade barriers and enterprise competitiveness becomes an indisputable necessity. Thus, the objective of any company is “to consistently supply products and services of the agreed quality on time at the lowest possible total system cost.” Achieving this objective implies implementing appropriate management systems and using best proven practices. For manufacturing operations, setting up and implementing an Efficient Maintenance Management System (EMMS) makes a strong contribution to operational excellence.

Read More

Why attitude is key in customer service

Why attitude is key in customer service

Attitude change can only come from the individual and is not transferrable, a process whose outcome is not contained in a technical or professional manual or work instructions

By CAROLYNE GATHURU

In many organisations, staff that directly deal with customers either face-to-face or on telephone, are commonly referred to as ‘customer service’ staff. But who really are customer service staff, and are the qualities sought after for these positions applicable to the wider organisation?

Read More