BAD BOSS phenomenon

BAD BOSS phenomenon

Creating a compelling place for employees to work is a critical success factor for a business.

By MIRIAM M. CHEGE

Research indicates that the biggest determinant of how satisfied, committed and engaged people are at work is the immediate supervisor. An interesting observation is the correlation between employee satisfaction and customer satisfaction and ultimately revenue regeneration plus profits. This employee-customer-profit model has been deployed in turning around companies such as Sears, a merchandising group in America.

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