Africa gets better for investors

Africa gets better for investors

Increased linkages between African countries is one of the key trends to watch in 2016.

By GEORGE OTIENO

As 2016 begins to unfold, it is an opportune moment to look back and reflect on gains made and challenges faced in 2015. The key question is – what drove business in 2015? The answer is based on the specific sector, but setting aside this detail, there were general trends that broadly impacted on trade and investments in Kenya. I will focus on trends in governance, infrastructure and security as these underpin both trade and investment growth in any country as well as on public and private sector trends and observations.

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How to transform insurance through big data

How to transform insurance through big data

Trends can be identified through various data sources such as medical history, lifestyle choices, demographics and even driving habits to ensure a correct pricing structure.

By FRANCOIS VAN DYK

Every now and then, a new buzzword pops up which remains fashionable for a while but then disappears again. “Big data” does not appear to be one of these terms. Many executives, entrepreneurs and marketers have now adopted it as part of their jargon – but the reality is many use the term without knowing the true meaning of it. Wikipedia defines big data as a “broad term for data sets so large or complex that traditional data processing applications are inadequate.”

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There is need to protect your intellectual property

There is need to protect your intellectual property

IP can be immensely valuable to its owners and the economy at large if well protected and harnessed.

By COSMAS MOTANGI

Early 2015, Weetabix Limited published a notice in the media telling all dealers to sell their stocks of Multibix biscuits by May 30, 2015 or risk being jailed.

“This is to notify all members of the public that by a settlement between Weetabix Limited and Manji Food Industries Limited, it has been agreed that any person found stocking or promoting the biscuit product Multibix shall be liable for contempt of court,” the notice read in part.

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Off to save lives

Off to save lives

Death and disability from severe injuries can be avoided if the right care is provided quickly.

By TABITHA AREBA

World War II gave birth to the concept of emergency air evacuation, a mission that lowers morbidity and mortality rates due to the speedy movement of patients to hospitals coupled with timely management and proper handling of patients.Since then, air ambulance service has become an essential component of the health care system which when utilised appropriately saves lives and reduces the cost of health care.

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Five ways to refresh your customer experience

Five ways to refresh your customer experience

Any business hoping to be a champion in the arena of customer experience must listen a little more to its customers.

By LUCY KIRUTHU

Will the customer experience get better in 2016? Many organisations have ‘improvement of the customer experience’ as one of their business objectives this year. Others are focusing on improving their customer satisfaction score, others are hoping to retain 100 per cent of their customers, and many others want to see a reduction in the number of customer complaints. This will not just happen!

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Fun and love can lead to profits

Fun and love can lead to profits

Studies have proved that money is not the most important factor in employee motivation.

By DR FRANCIS FONDO

When the September 11 terrorist attacks took place in 2001, the American airline traffic tumbled by 20 per cent. The Industry went into a crisis mode. Airlines began to borrow money to cover cash drains arising from the reduced passenger traffic to the tune of USD3 million to USD8 million daily. Flights were cancelled and employees were laid off. Deliveries of new planes on order were cancelled as bankruptcy came knocking on the doors of every airline.

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Expect a better business environment in 2016

Expect a better business environment in 2016

By GILBERT NGANGA

When President Uhuru Kenyatta officially commissioned the KSh4.8 billion English Point Marina on January 12, many investors and analysts saw it as a signal that Kenya’s tourism sector was on the verge of gaining back its lost glory.

It would not have come at a better time than the beginning of the year when investors are looking for clues on the direction the Kenyan economy will take in 2016.

The magnitude of the project — a luxury yatch facility — not only puts Kenya squarely on the global tourism map, but also is a sign that investors are keen to pump in billions of dollars into the country.

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The evolution of PR measurement

The evolution of PR measurement

By FRANCOIS VAN DYK

Nairobi played host to the first World Conference on Public Relations in Emerging Economies (WCPREE) in November 2015. With more than 400 delegates from around 25 countries in attendance, it was a major event on the global communications stage. Hosted by the Public Relations Society of Kenya (PRSK) and its international partner, The Global Alliance for Public Relations and Communication Management, the event featured some of the world’s top minds on public relations and communications.

Global Alliance is one world’s biggest PR and communication management associations and institutions, representing 160,000 practitioners and academics around the world.

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When integrity pays off

When integrity pays off

By JOHN DEMBE

Integrity is important in all businesses. However, sometimes you find that by doing one thing, you end up compromising the integrity of your company as an unintended consequence. I found that out first hand recently.

I do a detailed review of all our subsidiaries once per month. I try not to get involved in the details of our affiliate businesses but rather, hold the management team accountable for a number of key performance indicators that we develop at the beginning of the year.

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The annoying serial ‘overlapper’

The annoying serial ‘overlapper’

An overlapping driver at a sub-conscious level believes their time is more valuable and precious than other people’s time.

By DANCAN MUHINDI

I never cease to marvel every time a car zooms past me on the wrong side of the road, brazenly overtaking tens of other cars caught up in the typical Nairobi traffic. This is especially maddening on those hot, sunny afternoons, when everyone seems to be seemingly going nowhere in crawling traffic. That is when this impatient motorist decides to get onto the opposite lane to unfairly move ahead of everyone else. Meet the quintessential Kenyan ‘overlapper’.

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