Off to save lives

Off to save lives

Death and disability from severe injuries can be avoided if the right care is provided quickly.

By TABITHA AREBA

World War II gave birth to the concept of emergency air evacuation, a mission that lowers morbidity and mortality rates due to the speedy movement of patients to hospitals coupled with timely management and proper handling of patients.Since then, air ambulance service has become an essential component of the health care system which when utilised appropriately saves lives and reduces the cost of health care.

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Five ways to refresh your customer experience

Five ways to refresh your customer experience

Any business hoping to be a champion in the arena of customer experience must listen a little more to its customers.

By LUCY KIRUTHU

Will the customer experience get better in 2016? Many organisations have ‘improvement of the customer experience’ as one of their business objectives this year. Others are focusing on improving their customer satisfaction score, others are hoping to retain 100 per cent of their customers, and many others want to see a reduction in the number of customer complaints. This will not just happen!

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Fun and love can lead to profits

Fun and love can lead to profits

Studies have proved that money is not the most important factor in employee motivation.

By DR FRANCIS FONDO

When the September 11 terrorist attacks took place in 2001, the American airline traffic tumbled by 20 per cent. The Industry went into a crisis mode. Airlines began to borrow money to cover cash drains arising from the reduced passenger traffic to the tune of USD3 million to USD8 million daily. Flights were cancelled and employees were laid off. Deliveries of new planes on order were cancelled as bankruptcy came knocking on the doors of every airline.

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Expect a better business environment in 2016

Expect a better business environment in 2016

By GILBERT NGANGA

When President Uhuru Kenyatta officially commissioned the KSh4.8 billion English Point Marina on January 12, many investors and analysts saw it as a signal that Kenya’s tourism sector was on the verge of gaining back its lost glory.

It would not have come at a better time than the beginning of the year when investors are looking for clues on the direction the Kenyan economy will take in 2016.

The magnitude of the project — a luxury yatch facility — not only puts Kenya squarely on the global tourism map, but also is a sign that investors are keen to pump in billions of dollars into the country.

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The evolution of PR measurement

The evolution of PR measurement

By FRANCOIS VAN DYK

Nairobi played host to the first World Conference on Public Relations in Emerging Economies (WCPREE) in November 2015. With more than 400 delegates from around 25 countries in attendance, it was a major event on the global communications stage. Hosted by the Public Relations Society of Kenya (PRSK) and its international partner, The Global Alliance for Public Relations and Communication Management, the event featured some of the world’s top minds on public relations and communications.

Global Alliance is one world’s biggest PR and communication management associations and institutions, representing 160,000 practitioners and academics around the world.

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When integrity pays off

When integrity pays off

By JOHN DEMBE

Integrity is important in all businesses. However, sometimes you find that by doing one thing, you end up compromising the integrity of your company as an unintended consequence. I found that out first hand recently.

I do a detailed review of all our subsidiaries once per month. I try not to get involved in the details of our affiliate businesses but rather, hold the management team accountable for a number of key performance indicators that we develop at the beginning of the year.

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The annoying serial ‘overlapper’

The annoying serial ‘overlapper’

An overlapping driver at a sub-conscious level believes their time is more valuable and precious than other people’s time.

By DANCAN MUHINDI

I never cease to marvel every time a car zooms past me on the wrong side of the road, brazenly overtaking tens of other cars caught up in the typical Nairobi traffic. This is especially maddening on those hot, sunny afternoons, when everyone seems to be seemingly going nowhere in crawling traffic. That is when this impatient motorist decides to get onto the opposite lane to unfairly move ahead of everyone else. Meet the quintessential Kenyan ‘overlapper’.

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Blocking social media at work? Think again!

Blocking social media at work? Think again!

According to a study by the University of Melbourne, employees that had access to social media got nine per cent more done than those who were blocked.

By KEN MACHARIA

To say the modern workplace has undergone a transformation in the last 10 years will be a gross understatement. Not only has a whole new generation joined the workforce, the tools of the trade and the work culture has gone through a revolution. Employees born between 1980 and 2000 commonly referred as Generation Y or millennials, now make-up to 50 per cent of the workforce in some sectors and are projected to hit 75 per cent by 2025.

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Capitalise on data for productivity

Capitalise on data for productivity

Smart interpretation of data is fast becoming a necessity. The onus is now on companies to leverage on this initiative to realise greater productivity.

By AUGUSTINE OMONDI

Various business organisations and small and medium enterprises across the world in various sectors are increasingly approaching the businesses from a customer-centric perspective, amassing infinite quantities of customer intelligence in the process. But harnessing this data deluge has been a huge challenge. Everyone is aware that big data brings excitement to the organisations but again not everyone is aware that big data sometimes fails to deliver the big insights that were hoped for. Rarely do firms tackle this topic. It would be of a massive benefit to identify a correlation that exist between the big data and the overall corporate performance, the kind of capabilities and investments needed, impact at stake and the most vital levers.

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What single digit lending rate means to our economy

What single digit lending rate means to our economy

Lower interest rates make it cheaper to borrow and this encourages spending and investment leading to higher aggregate demand and economic growth.

By ROBA ADAN

The Consumer Federation of Kenya moved to the Supreme Court in 2011 seeking a reversal of a decision that removed controls on interest rates under a legal amendment in 2000. The controls had been imposed through the Central Bank of Kenya (Amendment) Bill 2000, popularly known as the Donde Act after former Gem MP Joe Donde successfully moved the proposals in Parliament. On the other hand, the law specified that the deposit rate was also supposed to be no less than four percentage points below the prevailing T-bill rate. The clauses were meant to stop profiteering by banks at the expense of firms and individuals who were then in financial distress and were being declared bankrupt.

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